Social Security Administration Embraces Digital Transformation Amid Concerns Over Accessibility
The Social Security Administration (SSA) is undergoing a significant modernization push, phasing out paper checks and deploying AI chatbots to streamline services. This digital shift promises operational efficiency for an agency serving 70 million beneficiaries monthly.
Critics warn the changes risk alienating elderly and disabled recipients accustomed to traditional service channels. The transition highlights a growing divide between institutional efficiency goals and the practical needs of vulnerable populations reliant on government assistance.